Ordering & Delivery

We want to make it as easy and enjoyable as possible to buy from Urban Candle. You can choose to have your order delivered via courier, you can use our "Click and Collect" service or if you live within selected postcodes, enjoy complimentary home delivery. 

Ordering from Urban Candle...

All orders should be placed through our website. If you experience any problems, or require any assistance with your order, please contact our customer care team: hello@urban-candle.com or contact us through our "Livechat" facility. 

Payment...

We accept all major credit and debit cards including Visa, Mastercard, American Express, Apple Pay and Google Pay. 

Unfortunately we do not offer PayPal as a payment method.

All card payments are processed through a secure payment processing system, and transactions will appear on your statement as SP: Urban Candle

Standard, Tracked UK Delivery: £3.95

Your order will be delivered by MyHermes (or in some instances DPD) - We'll let you know which courier service we've dispatched your order with on your confirmation email.

Your dispatch email will also contain a tracking number, which you can use to track the status of your parcel. You will also receive delivery notifications from the carrier via email and/or text. 

Hermes operate a 3-5 day delivery service, however in most instances deliveries will arrive well within that timeframe. 

Complimentary Local Delivery: Free 

If your delivery address is within selected postcode areas, you can enjoy complimentary delivery on your order of £20 or over. Select "Local-Free" at checkout. 

Complimentary local delivery is currently available to selected postcodes only:

NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE8, NE11,NE12, NE13, NE15, NE20, NE21, NE23, NE27, NE40, NE45, NE46, NE61, NE65

Delivery postcodes falling outside of the above can be collected using our Click and Collect or courier service. 

Click & Collect: Free

You can choose to "Click and Collect" your Urban Candle order, simply select the "Click and Collect" option during checkout. Once you receive your confirmation of dispatch email, your order is ready. 

Note: Our factory opening times fluctuates, please email hello@urban-candle.com to check when your item can be collected.  

Unit 1, John Buddle Work Village, Buddle Road, Newcastle upon Tyne. NE4 8AW

Ireland & International Shipping...

Ireland: A fixed delivery charge of £6.95 is applicable to all orders to the Republic of Ireland. 

European & International Shipping will be available in Summer 2019