Dubai Dreamin - Promotional Terms and Conditions

Dubai Dreamin’ – Free Prize Draw Promotional Terms & Conditions:

The Prizes:

1st Prize:                Holiday to Dubai worth up to £5,000

2nd Prize:               £500 Travel Gift Card

3rd Prize:                £150 Malmaison / Hotel du Vin Gift Card


1: How to Enter:

  1. Entrants must purchase a product from our selected promotional product range in order to receive a free entry code.
  2. With every promotional product purchased, a unique 8-digit code will be supplied. If you purchase multiple promotional products, then you will be supplied with multiple codes aligned to the number of promotional products. 
  3. The prize draw entry code/s will be attached to your delivery note or receipt on a “Dubai Dreamin’” promotional card.
  4. You (the customer) must then go online, and enter your unique code/s into our system. You will receive confirmation of your entry after successful submission.
  5. You can access the entry submission portal here >>
  6. Entries can be processed by mail. If you do not have access to the internet, you may post your promotional code alongside your full name, email address and contact telephone number to the following address: (Please make sure all your contact details are correctly completed)

Urban Candle Company Ltd. Unit 1, John Buddle Work Village, Buddle Road, Newcastle upon Tyne. NE4 8AW.


2: Promotion Opening & Closing:


  1. The promotion runs from Wednesday 14th January 2019 and ends at midnight on Sunday 31st March 2019. We reserve the right to extend this promotional activity. If this occurs, you will be notified via email. 
  2. The minimum entry threshold for the free prize draw is 2,500 and there is no maximum. If the entry threshold is not reached by the closing date, we reserve the right to either extend the closing date, or offer an alternative prize. 
  3. The first prize will not be drawn until the minimum promotional product threshold is reached. 
  4. Urban Candle Company Ltd reserve the right to close or amend this promotion without notice. If the promotion is closed, amended or ceased, entrants will be notified via email. As this is a free prize draw, no cash compensation will be provided.


3: Entrants:


  1. You can make as many entries into the prize draw promotion as you wish.
  2. All applicable promotional products are clearly marked either in their product image, or within the text of the product description. You can also see a full list of inclusive products here >>
  3. Every purchase of a promotional marked product constitutes a free entry into the promotion, and every promotional product purchase will be issued with an entry code.
  4. To be included in the draw, entrants must submit their unique 8-digit code onto our system which can be accessed via our website.
  5. Only codes submitted into our system will be included in the actual draw.
  6. Visit: to enter your 8-digit promotional code.
  7. Entrants must be aged 18 or over to enter this promotion..
  8. Entrants must live in the UK.
  9. This promotion is not open to residents in Northern Ireland.
  10. The website connected with this promotion is
  11. The data collection and entry system is provided by a third-party, accessed directly via


4; Your Personal Information:


  1. During the purchase of your promotional product, we (our website) will collect certain pieces of personal information from you, including your name, email address, telephone number and address. This information is for the purposes of your purchase only, and unless you agree to be added to our marketing database, we will only contact you with transactional related communications.
  2. Under GDPR legislation, we can only contact you with promotional related marketing if you have previously consent to be included on our company marketing database during the purchase of the product. 
  3. In order to enter the promotion, you are required to share information with us, including your name, email address and contact information. This is for the purposes of promotion management only, and unless you consent, we will not add your details onto our promotional database. Again, we will only contact you on the information provided with transactional or promotion updates.
  4. Urban Candle may ask winners to participate in promotional activity after the prize draw. This is not conditional. 
  5. You will be asked to accept the terms and conditions of entry into the promotion when entering your promotional code onto our online system or returning your entry by post.
  6. We do not store or retain payment information on our system.

5: Exclusions:


  1. Employees and their immediate family members (defined as those who live in the same location), Associates, External Contractors, Consultants and anyone else employed or directly associated to Urban Candle Company Ltd or this promotional free prize draw are excluded from entering this promotion.
  2. Returned Orders: Any order that is returned to us without a replacement product being supplied in it’s place, will have their unique 8-digit entry code voided.
  3. Event Purchases: Promotional Products purchased in-store (at our factory store) or at an off-site event will be issued with a promotional entry code either via email or at the point of purchase. Entry requirements remain the same, and you must submit your code onto our online promotional system.
  4. Orders via Consultants: Promotional products ordered via our UK Sales Agents / Consultants will be included in the competition, and 8-digit codes will be supplied in accordance with standard procedure. Our Consultant team are excluded from entering this competition.
  5. In-store Purchases: We may at our discretion extend this competition to consumers who purchase our products in a third party store. If we do, entry is based on the purchase of a promotional product, and entry is required in the same was as an online purchase. 


6: Prize and Draw Terms & Conditions:


  1. This is a free prize draw, and there is no cost to enter. Entry to the competition is through the purchase of a promotional product.
  2. The first prize is a holiday to Dubai, including flights, accommodation and transfers to and from Dubai International Airport (DXB) to your chosen resort. Transfers from your home to your departing UK airport are not included.
  3. We will endeavor to book you and your travel companion/s onto a “half board” (breakfast and either lunch or evening meal) dining package (which is recommended when visiting Dubai) However, depending on the requested dates of travel and chosen accommodation, half board options may not be available, or outside of your allowance. Our travel agent will discuss the options directly with you.
  4. Please note you are responsible for any additional expenses incurred on the trip, including drinks, transport, snacks, additional costs (unless they are included in your dining package) In many locations you are required to pay a local tourist tax – your booking agent will advise of this.
  5. You must provide evidence of an appropriate travel insurance certificate prior to travel. This is to protect yourself and your party in the event of illness or injury while on this trip, (unless this is automatically included in your booking) and Urban Candle Company Ltd accept no responsibility for illness or injury incurred as a result of this prize.
  6. Urban Candle Company Ltd will ensure an insurance policy is in place to protect against cancellation or disruption of your trip caused by a third party supplier. The booking agent will advise of specific terms and conditions during the booking process.
  7. You must accept separate terms and conditions outlined by the service providers for this trip, including (but not limited to) Airline and Hotel   
  8. If you wish to enhance the holiday at an additional cost, the difference must be paid directly by you to the arranging travel agency. Your holiday will not be confirmed until any additional costs due from you are received by the agent.
  9. No cash alternative is available for this or any prizes included in this promotional activity.
  10. The holiday prize is marketed as “Dubai”. In certain circumstances the holiday destination can be changed to accommodate personal circumstances, however the overall total budget contribution from Urban Candle Company Ltd will remain the same as outlined above.
  11. The second prize is a travel gift card to the value of £500.
  12. No cash alternative is available for this prize.
  13. The winner will be given a choice in respect of the issuing gift card company.
  14. The third prize is a £150 Malmaison Gift Voucher which can be redeemed at any Malmaison or Hotel du Vin property in the UK.
  15. The winners of our free prize draw will be chosen at random from the electronic database of entrants.
  16. Only entrants who have registered their promotional code will be entered into the draw.
  17. After the draw, we will endeavour to make contact with the winners via email, telephone or social media. If we do not successfully make contact with any of the winners within 14 days, we reserve the right to re-draw.
  18. The winners will be chosen at random either electronically or manually and will be witnessed by a minimum of 2 members of our company. The draw will also be recorded electronically and may be used on promotional marketing activity.


7: Charity Partnership


  1. For this competition, we have partnered with Dragonfly Cancer Trust as our official 2019 charity. Dragonfly Cancer Trust will receive a 10% donation from the sale of every promotional product, excluding taxes throughout the duration of this promotion.
  2. Dragonfly Cancer Trust are not directly responsible for the promotion or management of this promotion, and their only involvement is the charitable donation that Urban Candle Company Ltd will make to them.
  3. Dragonfly Cancer Trust may promote this promotion on their own website and marketing channels, however all transactions will be completed directly with Urban Candle Company Ltd via out website.


8: Promoter:


  1. This free prize draw is managed and promoted by Urban Candle Company Ltd. Unit 1, John Buddle Work Village, Buddle Road, Newcastle upon Tyne. NE4 8AW.
  2. The nominated representative is: Matthew Patterson
  3. You can contact us via email: E:
  4. Our registered company number is: 09397024